AMC Keeps your network and systems operational with technicians, parts and all the resources necessary standing by to respond quickly. Similar to an insurance policy we will be standing by to keep your computers, peripherals and networks running smoothly. Don't wait until there is a problem; be prepared now with a service agreement that includes all parts and labor. Looking for a technician when you have a problem is not the smartest thing to do when you are running a business and downtime is expensive. HEPL offers on-site state-wide service throughout Andhra Pradesh. Maintenance service programs for 15,000 computer products.

For a fixed Annual fee, we repair problems that come up with any covered software or hardware. Our program includes a fixed monthly amount that includes the cost of parts, labour and support. Certified exact replacement or upgraded parts are used in all systems.

When you need service, you call directly to HEPL Support Center where your call is answered directly by a central call coordinator. Our standard plan guarantees that you'll talk to a technician within 30 minutes, and he'll be at your office no later than 4 hours from the time a technician is dispatched. This service includes all labor, parts and travel.

HEPL’s proprietary call tracking system allows Service Managers to follow the progress of your call until it is resolved. Each step of every call has a built-in time frame for completion of the task which helps them insure your needs are quickly resolved.

One vendor, one call. HEPL offers full service and support for thousands of computer products, including systems from SUN, Digital, Hewlett-Packard, SGI, IBM, Compaq, Cisco and more. Customers can have the convenience and cost savings of dealing with one vendor for all of their information technology products.

Major benefits include:
• Live phone answering • No frustrating automated queues • Customer work order authorization • Technical & Help Desk support • Central call lines with efficient call routing • Script implementation and management	• Prompt technician assignment • Full service history • Stock Inventory management • Automated job dispatch • Central management with National coverage • Web based call enquiry interface
Note: Computer manufacturers do not warranty software issues, virus problems etc however our trained technicians can assist you at a nominal fee
To learn more about, contact us at baby@Hikae.com

Preventative maintenance

You have your car serviced, why not your printer? Just as with cars periodic maintenance can help prevent costly repairs or replacement bills.

HEPL contracted clients can receive regular preventative maintenance on their equipment. This helps keep our customer's in business by decreasing costly equipment failures.

When you need more than just phones answered you need HEPL.